If you encounter any issues or have questions about Order Daemon, this guide provides the steps to identify problems and get help from our support team.
5.1 Using the Diagnostics Tool
Order Daemon comes with a powerful, built-in diagnostics tool designed to help you identify and resolve common problems quickly and independently.
What is the Diagnostics Tool?
The tool runs a series of automated tests on your site’s environment. It checks for common issues related to your server configuration, API connectivity, and the plugin’s setup to ensure everything is working correctly. After running, it generates a report with detailed results and actionable recommendations to fix any problems it finds.
How to Run a Diagnostic Check
- Navigate to Order Daemon → Diagnostics from your WordPress admin menu.
- Follow the on-screen instructions to start the diagnostic process.
- Review the generated report for any issues or recommendations.
Before seeking support, please run the diagnostics tool. It is the fastest way to troubleshoot and can often pinpoint the source of a problem instantly.
5.2 How to Get Support
If you are still experiencing issues after running the diagnostics tool and reviewing the recommendations, our support team is ready to assist you.
Core users
Please follow this process to get help:
- Run the Diagnostics Tool: Ensure you have an up-to-date report from the tool as described above.
- Visit the Support Forum: Our official support channel is the Order Daemon support forum on wordpress.org. (Coming soon!)
- Open a New Topic: When creating your support request, it is essential to include the following details:
- A clear and detailed summary of the issue you are experiencing.
- The complete report generated by the diagnostics tool. This gives our team the context needed to help you faster.
- Any relevant information about the specific automation rule that is not working as expected.
Providing this information allows us to understand the problem fully and helps us resolve your issue as quickly as possible.
Pro users
Premium users can access our direct support channel from their account page.