1. First, Check the Documentation
The fastest way to find an answer is often in our comprehensive docs. This is the same resource our support team uses.
2. Technical & Product Inquiries
Technical Support (Pro Users)
For licensed users with an active subscription. Please have your license key ready to help us access your account. This is the priority queue for our development team.
Pre-Sales & Feature Questions
Thinking about going Pro? If you have questions about our features, pricing, or whether Order Daemon is right for your project, this is the place.
Free Version Support
For questions related to the free version of Order Daemon, please use the public support forums on WordPress.org. Our team monitors these forums and the community often provides quick solutions.
3. Bug & Security Reporting
We take security and stability seriously. If you believe you have found a bug or a potential security vulnerability, we want to hear about it immediately.
For Bug Reports
Please open an issue in our public repository (if you have one) or use our dedicated bug report form. Include steps to reproduce the issue.
For Security Vulnerabilities
Please do not post in a public forum. Email us directly at security@orderdaemon.com with the details. We have a a responsible disclosure policy.